Shipping policy
DJS Motorbike — Jérôme Bosc, sole trader
SIRET: 810 957 746 00011
48 D rue des Barthétes, 12740 Sébazac-Concourès, France
Email: contact.djsmotorbike@gmail.com
Destinations and charges
In France, for addresses accepted at checkout, Mondial Relay pickup-point delivery is free for orders without a graphics kit. For these orders, the extra charges for Shop2Shop or Colissimo are shown before you confirm, according to the services available. If your order in France contains one or more graphics kits, delivery costs €13.59 for the whole order, including any other items you add.
In the other 26 EU countries, Delivengo home delivery costs €11 for parcels up to 250 g and €12.50 for parcels from 251 to 500 g on orders without a graphics kit. Depending on the country and parcel weight, pickup-point delivery starts at €5.50. If you choose this option, select your pickup point on the Sendcloud map that appears immediately after payment. Tracked Colissimo home delivery remains available from €15. For orders containing a graphics kit, the Colissimo rate includes a €6 surcharge for shipping in a tube. The services and prices for your basket and address are shown before payment. If your destination is not listed, please contact us before ordering.
Preparation and delivery times
For catalogue items, orders received before 9 pm on Sunday, Paris time, are printed on Monday and dispatched the following Thursday morning. After that cut-off, printing and dispatch take place one week later. For bespoke designs and special requests, the lead time is confirmed after the project has been reviewed and approved, before you order. Transit time depends on the selected service and is additional to preparation time.
We tell you the applicable delivery date or period before you confirm your order. We will let you know of any delay. Unless another period has been agreed, delivery takes place no later than 30 days after the contract is concluded.
Dispatch and tracking
Parcels leave on Thursday mornings. We hand your parcel to the carrier for the service you chose when ordering. The date of receipt depends on the carrier and service. We send you the dispatch method and any available tracking information when your parcel leaves. Check your full address before paying and contact us promptly if there is an error.
Late delivery or problems with delivery
Contact DJS Motorbike if your order does not arrive within the stated period. Where the legal conditions are met, you may ask us to deliver within a reasonable additional period and terminate the contract if delivery still does not take place, or terminate it immediately in the cases provided for by law. We will then refund the amounts due within 14 days of termination.
The risk of loss or damage passes to you when you or a third party you designate takes physical possession of the goods, subject to the exception where you choose a carrier that DJS did not offer. Please tell us if a parcel is damaged. Failing to record reservations with the carrier does not remove your rights against DJS.