Refund policy

DJS Motorbike — Jérôme Bosc, sole trader
SIRET : 810 957 746 00011
48 D rue des Barthétes, 12740 Sébazac-Concourès, France
Email : contact.djsmotorbike@gmail.com

Your right of withdrawal

For items covered by the right of withdrawal, you have 14 days from receipt of the last item in your order to tell us that you are withdrawing. You do not need to give a reason. If the period ends on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.

You can use the Exercise my right of withdrawal link at the bottom of the website, open the order in your customer account and confirm your cancellation or return request. You can also send us the form below or any other clear statement by email or post. You do not need our prior approval to exercise this right.

Returning your items

After notifying us, return the items within 14 days to DJS Motorbike, 48 D rue des Barthétes, 12740 Sébazac-Concourès, France. If you change your mind, you pay the direct cost of returning the items. We do not charge a restocking fee.

Protect the items for transport and include your order number. You are only liable for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. Applying a decal may reduce its value. The absence of the original packaging does not, by itself, remove your right of withdrawal.

Refunds

We will refund the amounts due, including the initial standard delivery charge where applicable, within 14 days of being informed of your decision. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever comes first. We will use the same payment method unless you expressly agree to another method at no cost to you. If you chose delivery that was more expensive than standard delivery, the additional charge is not refundable.

Made-to-order items

Under Article L. 221-28, point 3, of the French Consumer Code, the right of withdrawal does not apply to goods made to your specifications or clearly personalised, for example with your first name, a personal number or a design created exclusively for you, where this exclusion was disclosed before the order was placed. Simply choosing a colour, size or combination offered in the catalogue is not sufficient to remove this right.

Incorrect, defective or damaged items

Contact us with your order number and a description of the problem. Photos can help us assess it. Your statutory guarantees continue to apply, including to personalised items. You do not bear the costs necessary to exercise these rights. These conditions for change-of-mind returns do not limit your statutory guarantees.

Model withdrawal form

Complete and send this form only if you wish to withdraw. Send it to DJS Motorbike using the postal or email address above.

I hereby give notice that I withdraw from my contract of sale for the following goods:
Item(s) and reference(s):
Order number:
Ordered on / received on:
First and last name:
Address:
Email address for acknowledgement of receipt:
Date:
Signature (only for paper submissions):